Q: I just now downloaded the client application. Now what do I do?

A: The first thing to do is examine the client default settings and configure your Interests, Triggers, and delivery option Settings. Interests are predefined categories that serve as a broad filtering mechanism for alerts issued under a category you are interested in receiving news from. Triggers serve as personal keywords to provide exact matching to article headline or story content, and will deliver alerts (regardless of Interests/categories) when a successful match is made. Delivery option Settings control how new incoming alerts will be delivered; including the alert popup (typically default) or mini slider windows, a persistent news ticker window, and/or periodic email digests summarizing alerts received. Email settings are generally high priority (Breaking News) and/or summary digests delivered to you in HTML or plain text. Please refer to the online documentation to learn more about Interests, Triggers, and Settings.

Q: How do I interact with the client application?

A: The main window to the client application is displayed by left-clicking with your mouse on the branded system tray icon (lower right area in your desktop toolbar). The main window displays a number of tabs, which are activated by selecting the tab itself to present the respective tab view within the window.

The client application menu is accessed by right-clicking with your mouse on the branded system tray icon (lower right area in your desktop toolbar). The menu provides access to each of the tabs within the main client window, in addition to a number of controls for the client application. Please refer to the online documentation for more information regarding client controls via the Application Menu.

Q: How do I enter Trigger words to get alerts on certain words or phrases that matter to me?

A: Position your cursor over the system tray icon (lower right area in your desktop toolbar) and left-click with your mouse. This will open the main client window for you to select the Triggers tab. Alternatively, right-clicking on the system tray icon will display the application menu for you to select Triggers, which will likewise open the main client with the Triggers tab selected.

Within the Triggers tab of the main client window, click on the Edit Triggers button. This will allow you to enter up to 20 of your own words or phrases into the fields. Additionally, this tab allows you to select a Predefined Trigger List by clicking on the "Select" button, which (if defined) are used to augment your own set of triggers with additional matching capability to news and information stories.

After your triggers are entered and/or Predefined Trigger List is selected, select the "Save Changes" button to update your active trigger list. Please refer to the online documentation for more information regarding Triggers.

Q: When I attempt to enter certain words as a Trigger, I get an error stating "You must remove these particular words from your News Triggers list before it can be saved".

A: Some words are disallowed from use as triggers because they may generate too many alerts you are not interested in due to their common usage in all news stories. Words like "the", "or", "for", etc., fit this category. Other words may generate only warnings, and as such, can remain in the active trigger list. For more information with regard to disallowed trigger words, please refer to Stop and Warning Words in the online documentation.

Q: I'm running anti-virus / anti-popup software that appears to prevent viewing alerts. What do I need to do?

A: Many anti-virus programs and even some browsers contain built-in suppression of popups. Ads, and / or images. The default settings of such software may interfere with the normal operation of this program.

For example, Norton Internet Security™ may require you to disable Ad Blocking, but not Popup Windows, as shown below.

For your particular software, experiment with similar configuration schemes beginning with the most conservative settings and reattempting to view your alerts between changes.

Q: When I open the main client window and display the Alerts tab, some alert subject headers are in bold and others are not. What does this mean?

A: Yet-to-be-viewed alerts display in bold text. Previously viewed alerts will display as un-bolded text, to help you quickly identify whether you've already read them or not.

Q: Sometimes when I receive a popup alert, I see one or more words highlighted in yellow. What does this mean?

A: Words that appear in a subject header and match your personally-specified trigger words or phrases will highlight in yellow as a visual indicator to what caused the alert to be delivered.

Q: I'm working on an important project presently and I wish NOT to be interrupted. How can I disable the alert popups and/or sound?

A: Position your cursor over the system tray icon (lower right area in your desktop toolbar) and right-click with your mouse. This will display the application menu for you to highlight and select Disable Popups and/or Disable Sound. The system tray icon may change visually to indicate alert popups and/or sound are disabled. Follow these same steps to re-Enable Popups and/or re-Enable Sound. Note the disabled settings are persistent until you toggle them back.

Q: I receive alerts in Categories I am not interested in. How do I change that?

A: Position your cursor over the system tray icon (lower right area in your desktop toolbar) and left-click with your mouse. This will open the main client window for you to select the Interests tab. Alternatively, right-clicking on the system tray icon will display the application menu for you to select Interests, which will likewise open the main client with the Interests tab selected.

Within the Interests tab of the main client window, click on the Edit Interests button. Clicking on any category heading in the "Categories You ARE Interested In" column will move it into the "Categories You are NOT Interested In" column. Future alerts in the latter category will no longer come to you. Reverse this procedure to again start receiving alerts in the (now) blocked or other categories. Please refer to the online documentation for more information regarding Interests.

Q: How do I change my password and/or email address?

A: Position your cursor over the system tray icon (lower right area in your desktop toolbar) and left-click with your mouse. This will open the main client window for you to select the Account tab. Alternatively, right-clicking on the system tray icon will display the application menu for you to select Account, which will likewise open the main client with the Account tab selected.

Within the Account tab of the main client window, click on the Edit Account Info button. With the form open for edit, simply type in your new password and/or email address, and select the Save Changes button.

Q: I see alerts received within the Alert tab window, but I noticed these alerts never popped in the alert popup window. Why is that?

A: If an alert is sent out as a low priority alert (identified with a black border square around the N icon, within the Alert tab view of the main client window), it is programmed to be sent only to your current list of alerts and not pop an alert window. Only Normal or High Priority type alerts will display within the popup alert window.

Q: I am no longer seeing the program icon within my system tray and I am not receiving alerts any more. What do I need to do?

A: When you first installed the program, unless you directed otherwise, it should have left a branded icon (shortcut) on your desktop. Double click on that and it will re-invoke the program on your system. You should then see the icon reappear in your system tray.

If you cannot locate the branded icon (shortcut) on your desktop, you may also invoke the program from within the Program Files directory within your Start menu.

Q: I no longer want this program on my system. How do I uninstall it?

A: Position your cursor over the system tray icon (lower right area in your desktop toolbar) and right click with your mouse. This will bring up the application menu. Select Exit. When prompted by the confirmation box, which reads "Are you sure you wish to exit", select OK.

Next go to your Control Panel and use Add/Remove Programs to uninstall it.